St. Charles McD's refuses food, police arrive

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Happened August 2nd, 2009, 12:39pm. 1160 S 5th St, St Charles, MO.

email sent to McDonalds:

"I went through drive-thru and ordered one double-quarter pounder meal. When I got to the drive thru window I was asked to move forward. Having problems with McDonald's in the past taking a long time to make food if I pulled forward I told them no, I did not want to move forward, I will wait here for my hamburger and fries. They continued to knock on my window for about a minute until a manager, Marie, walked out of the McDonald's, approached the car and knocked on my window. I told her I would like to just wait for my food here and to please go make it so I could leave. She knocked several more times before she went inside. Another McDonald's employee came outside and directed cars in drive-thru to leave McDonald's and exit the parking lot. After waiting several minutes I rolled down my window and asked if the food was done. My reply was the middle finger from one of the employees and comments of "he must be crazy". They then locked the drive-thru window. After waiting ten minutes I knocked on the drive-thru window and asked for the food or money back. No response. I pulled out of drive-thru, parked my car and entered McDonalds. I patiently waited at the front counter. After 2 minutes the manager addressed me, saying they would not serve the food or provide a refund and to talk to the police outside. I went outside and spoke with the police and told them what I have written here. The manager came out too. The police told the manager to go get my food. The manager did so and the police said I could leave. "

Comments




  • Ya Mc ds is good for making you wait..


    Remember how it use to be you orderd the food and paid after getting the food..


    But thay stoped that because after waiting to long people drove off and thay was stuck with the food LOL..


    That is why we pay now before getting the food...

    Harp, 6 months ago | Flag
  • That would be our policy not out.  Stupid fingers.

    Josephine, 6 months ago | Flag
  • I agree they deserve respect but not when they are not giving it.  That girl in the black shirt was snotty as hell.  She had no right to speak to anyone that way.  I really don't think anyone has the right to speak to people like that.


    I used to work for Breadco and I would be yelled at and cussed out.  I would continue to smile and ask what can I do to help you what can I do to fix this.  If you work with people you cannot have that attitude.


    If I had worked there I would have said sir you violated out policy and we have called the police.  If you would please step outside and speak to them this will be resolved.  Maybe they just were never taught customer service.

    Josephine, 6 months ago | Flag
  • Go ahead and blame it on Bush.


    If you are so hungry to eat and old enough to drive, you must have MickeyD's it is a sad America.

    DANNBETTY, 6 months ago | Flag
  • Believe me, I understand about frustration at stores and restaurants (and darn it, why do I have to look up Restaurant every single time I want to spell it?).  That being said, I think I would have also been inclined to call the police.  Really.  They didn't know you from Adam, and maybe you were the one person who was going to blow them away if your 1/4 pounder meal was missing it's delicious fries. 


    ...and Jo, I normally find your responses cool, but not this time.  McDonald's workers have just as much a right to be cocky (and garner respect) as any other worker.  Should I show more respect to an attorney because he/she makes buku bucks?  Respect doesn't cost anything...and it doesn't even have to be super sized.


     


     


    .....Stepping down from soap box now

    superjaybrd, 6 months ago | Flag

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